Blog - Inventory exchange for independent pharmacies

RxPost Customer Success Story: Networking Pays Dividends in Customer Service and Keppra Savings

Written by Amantha Bagdon | Jan 13, 2022 8:00:00 AM
 

Independent Pharmacies are a lifeline for their customers, often developing close relationships with the patients who depend on their knowledge and help obtaining medications that cure them or help them stay healthy.

With all the demands that come from operating a pharmacy business, many pharmacy owners don’t have the time to build a network of other independent pharmacies to call on when they have a challenging prescription request.

A Network for Independent Pharmacies

That’s where the RxPost team is able to add value to it’s customers. RxPost strives to be a pharmacy network for its customers, who oftentimes don’t have the time needed to do the manual legwork themselves.

This situation came up recently when “Kathy,” a pharmacist at a busy independent pharmacy, needed help. Kathy was not a customer of RxPost, but knew the team from receiving calls when other pharmacies were looking for a difficult to find medication.

Inventory Investment Dilemma

Kathy had a patient who wanted brand name Keppra, which cost $700 for 89 pills from the sources Kathy could find. Because there are alternative antibiotics that most of her patients typically request, Kathy was hesitant to invest that much in a medication she might not be able to move in the future.

Then, Kathy had an idea. She remembered receiving calls from the RxPost team when other pharmacists were in similar situations. Kathy picked up the phone and called RxPost.

A Happy Ending

Because of the RxPost team’s dedication to networking on behalf of its pharmacy clients, the team was able to locate the right amount of Keppra needed for the patient at a price that Kathy could afford, the same day she contacted RxPost. Had Kathy completed the free and easy registration before contacting RxPost, she could have received the medication even faster.

RxPost customers are never on their own when it comes to using our platform because we strive to provide the highest levels of customer service and care.

If you’d like to buy or sell excess inventory, registering is free and easy! Get started here.
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Want to talk to a member of the Rx-Post team? Contact us!