Frequently Asked Questions

General

‣ How much does it cost?

It’s absolutely free to become a member of the RxPost network of community pharmacies. It’s free to post your drugs for sale. It’s simple – we only make money if you make money, by taking a 10% fee of each sale.

‣ How do you protect my business information?

RxPost protects your data in transit and at rest by utilizing various Amazon Web Services such as WAF, CloudFront, as well as Certificate Manager for always up-to-date SSL certificates. Our ACH Partner, Dwolla, implements a Know Your Customer program to ensure your payments are securely delivered and protect against fraud in real time. RxPost does not store any of your personal data other than what is necessary; for more information please read our Privacy Policy.

‣ How do I make sure I'm complying with state and federal laws?

We are based in California and currently only service independent pharmacies within the state. While state law allows for pharmacy-to-pharmacy transfers, it is only permitted when purchasing for specific patient need. Be sure to write your patient’s name on your printed copy of the invoice and store for your records. Federal law allows the transfer of drugs, in an amount not to exceed 5 percent of the total annual sales, by a retail pharmacy to another retail pharmacy to alleviate a temporary shortage.

‣ What is specific patient need?

Specific patient need is defined as the transfer of a product from one pharmacy to another to fill a prescription for an identified patient (section 581(19) of the FD&C Act). This term does not include the transfer of a product from one pharmacy to another for the purpose of increasing or replenishing stock in anticipation of a potential need.

‣ How do pharmacies end up with overstock?

There are many reasons why a pharmacy may end up with medication they no longer need. Examples include: Pharmacists with customers who move. Pharmacists with medications that have recently lost their patent. Pharmacists with customers who have changed their prescription. Pharmacists with an overstock of prescription drugs. Pharmacists dealing with less than ideal manufacturer package sizes. Sellers are licensed neighborhood pharmacists from California who wish to minimize waste and see their prescription drugs end up in the hands of other independent pharmacists and their patients.

‣ How can I reach you?

Our Customer Success Agents are available to answer your questions Monday through Friday, from 9 AM to 5 PM. You can give us a call using the phone number (833) 279-7678, send us an email at support@rx-post.com, or start a friendly chat with us by visiting www.rx-post.com.

‣ How do I sign up?

Click on the Register button on the top right corner of this page, or just go here. Account approval may take a few days as we work hard to verify your business information for accuracy. Want more help during the sign up process? No problem! Reach out to one of our team members using the Contact Us form, send us a message through our friendly chat feature, or pick up the phone and give us a call at (833) 279-7678.

‣ How do the orders get delivered?

We encourage Buyers to contact Sellers to arrange for pick up of their order, so Buyers can control how quickly they retrieve the medication. Don’t have a driver available? Give our team a call at (833) 279-7678 and we will help make arrangements.

‣ What drugs are not allowed?

No controlled substances, expired drugs, or 340B inventory.

Manage

‣ Where can I see the drugs I've posted?
Once you’re signed in, click on the Manage tab. Or just click here.
‣ How do I cancel an order?
If things change and you need to cancel your order, give us a call immediately at (833) 279-7678 or message a Customer Success Agent using our friendly chat feature.
‣ Where can I see my past purchases?
Once you’re signed in, select Purchase History under the Manage tab, or just click here.
‣ Where can I see the medications I've sold?
Once you’re signed in, select Sold History under the Manage tab, or just click here.
‣ How do I update my pharmacy account information?
Change requests must be submitted in writing to accounts@rx-post.com. Our team will verify new information for accuracy before we make updates to your account.

Buying

‣ How do I buy something?

Go to the Buy tab or just click here. You can search for medications by NDC or name, and sort the columns to easily find what you need. Click the Buy button, review your order, then select your payment method.”

‣ Who can buy on the RxPost platform?
Registered members of RxPost can participate in buying on the platform. Every member must possess an active California pharmacy license that is in good standing and their facility must be located in California. We take security very seriously and take our time verifying each new account.
‣ Where do items on the RxPost platform come from?
RxPost serves to connect community pharmacies, so the items come directly from other licensed independent pharmacies just like you.
‣ What fees are charged at the time of purchase?

Buyers are only responsible for shipping charges, if there are any.

‣ What should I buy on the RxPost platform?
Buying from the platform allows you to purchase only what you need, rather than buying in bulk from your wholesaler. This significantly reduces your pharmacy’s overhead and helps other pharmacies put their overstocked inventory to better use.
‣ What should I expect after placing my order?
Both you and the Seller will receive a confirmation email and receipt for your records. You will reach out to the Seller to coordinate pick up or delivery. We encourage pharmacies to use their own trusted drivers to expedite deliveries and save on shipping costs.
‣ Why do I need to mark my order as received?

It is necessary for the pharmacist receiving the package to verify its contents so we can ensure best practices are being maintained and to remain compliant with State and Federal law. We suggest keeping a signed copy of the receipt for your records.

‣ What if I can't find something?

Easy! Reach out to us and our team members will reach out to our network to help you find what you’re looking for. No need for your staff to be calling around town, we’re more than happy to help.

‣ Why are my shipping options?

We utilize multiple carriers to offer you the most cost efficient or time efficient method of shipping based on your needs. Please note that refrigerated and frozen items are required to be shipped overnight. If you decide the Seller is close enough, you can save money and waive shipping by opting to pick up the item yourself.

Selling

‣ How do I sell something?

Once you’re signed in, go to the Sell tab or click here. Enter the NDC exactly as it appears on the product, including dashes, and hit Search. Add the quantity, expiration date, lot number, and price per unit for that medication.

‣ Who sets the pricing?
You set the price point, and pharmacies typically set it at their acquisition cost. We discourage price gouging or wholesaling activities on the platform, and reserve the right to suspend or deactivate accounts if we find Users to be in violation of our Terms of Service.
‣ Who can sell on the RxPost platform?
Registered members of RxPost can participate in posting on the platform. Every member must possess an active California pharmacy license that is in good standing and their facility must be located in California. We take security very seriously and take our time verifying each new account.
‣ What are the fees associated with selling?
It’s absolutely free to post and there is no limit to the number of items you can post to the platform. RxPost charges a 10% transaction fee for items sold on the platform. This helps us to cover the costs of maintaining the platform and to continue offering secured payments.
‣ What should I include when packaging the order?
When possible, dispense the item in its original manufacturer bottle with name, strength, dosage form, NDC, expiration date, and lot number. If the original manufacturer bottle is damaged or not available, you must label the product following the same guidelines. After you confirm the correct product has been packaged, mark the order as shipped to digitally sign the receipt for your records.
‣ How quickly will I get paid?
You can expect to receive your funds within 3 days. This allows the Seller time to review the items received.
‣ Is it legal to sell to other pharmacies?
In accordance with California State Law: 4119.5. Transfer or Repackaging Dangerous Drugs by Pharmacy (a) A pharmacy can transfer a reasonable supply of dangerous drugs to another pharmacy. (b) A pharmacy may repackage and furnish to a prescriber a reasonable quantity of dangerous drugs and dangerous devices for prescriber office use. And in accordance with Federal Law: Section 582(d)(1)(A)(ii) of the FD&C Act states that “a dispenser . . . prior to, or at the time of, each transaction in which the dispenser transfers ownership of a product (but not including dispensing to a patient or returns) shall provide the subsequent owner with transaction history, transaction information, and a transaction statement for the product, except that the requirements of this clause shall not apply to sales by a dispenser to another dispenser to fulfill a specific patient need.” Section 581(19) of the FD&C Act defines “specific patient need” as the transfer of a product from one pharmacy to another to fill a prescription for an identified patient. Section 581(19) further states that this term does not include the transfer of a product from one pharmacy to another for the purpose of increasing or replenishing stock in anticipation of a potential need.

We’d love to hear from you!

If you have any questions that we haven’t been able to answer, please use the Contact Us page