Frequently Asked Questions

Frequently Asked Questions

General

It’s absolutely free to become a member of the RxPost network of community pharmacies. It’s free to post your drugs for sale. It’s simple – we only make money if you make money, by taking a 10% fee of each sale.
 
RxPost protects your data in transit and at rest by utilizing various Amazon Web Services such as WAF, CloudFront, as well as Certificate Manager for always up-to-date SSL certificates. Our ACH Partner, Dwolla, implements a Know Your Customer program to ensure your payments are securely delivered and protect against fraud in real time. RxPost does not store any of your personal data other than what is necessary; for more information please read our Privacy Policy.
 

We are based in California and currently only service independent pharmacies within the state. While state law allows for pharmacy-to-pharmacy transfers, it is only permitted when purchasing for specific patient need. Be sure to write your patient’s name on your printed copy of the invoice and store for your records. Federal law allows the transfer of drugs, or accommodation sales, in an amount not to exceed 5 percent of the total annual sales, by a retail pharmacy to another retail pharmacy to alleviate a temporary shortage.

 
 
 
Specific patient need is defined as the transfer of a product from one pharmacy to another to fill a prescription for an identified patient (section 581(19) of the FD&C Act). This term does not include the transfer of a product from one pharmacy to another for the purpose of increasing or replenishing stock in anticipation of a potential need.
 

There are many reasons why a pharmacy may end up with medication they no longer need. Examples include:

  • Pharmacies with customers who move.
  • Pharmacies with medications that have recently lost their patent.
  • Pharmacies with customers who have changed their prescription.
  • Pharmacies with an overstock of prescription drugs.
  • Pharmacists dealing with less than ideal manufacturer package sizes.
Sellers are licensed neighborhood pharmacies from California who wish to minimize waste and see their prescription drugs end up in the hands of other independent pharmacists and their patients.
 
 

Our Customer Success Agents are available to answer your questions Monday through Friday, from 9 AM to 5 PM. You can give us a call using the phone number (833) 279-7678, send us an email at support@rx-post.com, or start a friendly chat with us by visiting www.rx-post.com.

 

Click on the Sign Up Free button on the top right corner of this page, or just go here. Account approval may take up to one business day as we work hard to verify your business information for accuracy.

Want more help during the sign up process? No problem! Reach out to one of our team members using the Contact Us form, send us a message through our friendly chat feature, or pick up the phone and give us a call at (833) 279-7678.

 

RxPost utilizes USPS Priority Mail and USPS Priority Mail Express to facilitate shipments. We also provide the option for free local pick-up, for transactions made locally .

Don’t have a driver available? Give our team a call at (833) 279-7678 and we will help make arrangements.

 
No controlled substances, expired drugs, LDN drugs, or 340B inventory. If special pricing contracts exist for medications, these items are prohibited from being sold on the marketplace.
 

Manage

Once you’re signed in, go to My RxPost and Select Posts. Here you can edit or delete existing drugs posted for sale.
 

If things change and you need to cancel your order, give us a call immediately at (833) 279-7678 or message a Customer Success Agent using our friendly chat feature.

We'll make all reasonable accommodations to assist you with your cancellation. However, once the Seller has marked the item as shipped, the order is finalized.

 

Once you’re signed in, go to My RxPost and click on the Purchases tab.

 
Once you’re signed in, go to My RxPost and go to the Sales tab.
 
Change requests must be submitted in writing to accounts@rx-post.com. Our team will verify new information for accuracy before we make updates to your account.
 

Buying

It's easy on the marketplace. You can search for medications by NDC or name, and sort and filter the columns to easily find what you need. Add multiple items to your cart, review your order, then select your shipping method.
 
Registered members of RxPost can participate in buying on the platform. Every member must possess an active California pharmacy license that is in good standing and their facility must be located in California. We take security very seriously and take our time verifying each new account.
 

RxPost serves to connect community pharmacies, so the items come directly from other licensed independent pharmacies just like you.

Buyers are only responsible for shipping charges, if there are any.
 
Buying from the platform allows you to purchase only what you need, rather than buying in bulk from your wholesaler. This significantly reduces your pharmacy’s overhead and helps other pharmacies put their overstocked inventory to better use.
 
Both you and the Seller will receive a confirmation email and receipt for your records. You will reach out to the Seller to coordinate pick up or delivery. We encourage pharmacies to use their own trusted drivers to expedite deliveries and save on shipping costs.
It is necessary for the pharmacist receiving the package to verify its contents so we can ensure best practices are being maintained and to remain compliant with State and Federal law. We suggest keeping a signed copy of the invoice for your records.
 
Easy! Reach out to us and our team members will reach out to our network to help you find what you’re looking for. No need for your staff to be calling around town, we’re more than happy to help.
 
We utilize multiple carriers to offer you the most cost efficient or time efficient method of shipping based on your needs. Please note that refrigerated and frozen items are required to be shipped overnight, and must be shipped Monday through Thursday. If you decide the Seller is close enough, you can save money and waive shipping by opting to pick up the item yourself.
 

Selling

Once you’re signed in, go to Sell A Drug. Enter the NDC or scan the barcode. Add the quantity, indicate if it's full/sealed or a partial, expiration date, lot number, and price per unit for that medication.

 
 

You set the price point, and pharmacies typically set it at their acquisition cost. We provide suggested pricing for brands starting at current WAC -8%.

We discourage price gouging or wholesaling activities on the platform, and reserve the right to suspend or deactivate accounts if we find Users to be in violation of our Terms of Service.

 

Registered members of RxPost can participate in posting on the platform. Every member must possess an active California pharmacy license that is in good standing and their facility must be located in California. We take security very seriously and take our time verifying each new account.

 
It’s absolutely free to post and there is no limit to the number of items you can post to the platform. RxPost participates in a 10% revenue share for items sold on the platform. This helps us to cover the costs of maintaining the platform and to continue offering secured payments.
 
When possible, dispense the item in its original manufacturer bottle with name, strength, dosage form, NDC, expiration date, and lot number. If the original manufacturer bottle is damaged or not available, you must label the product following the same guidelines. After you confirm the correct product has been packaged, mark the order as shipped to digitally sign the receipt for your records.
 
You can expect to receive your funds within 5-7 business days. This allows the Seller time to review the items received for accuracy.
 

In accordance with California State Law:

4119.5. Transfer or Repackaging Dangerous Drugs by Pharmacy

(a) A pharmacy can transfer a reasonable supply of dangerous drugs to another pharmacy.

(b) A pharmacy may repackage and furnish to a prescriber a reasonable quantity of dangerous drugs and dangerous devices for prescriber office use.

And in accordance with Federal Law:

Section 582(d)(1)(A)(ii) of the FD&C Act states that “a dispenser . . . prior to, or at the time of, each transaction in which the dispenser transfers ownership of a product (but not including dispensing to a patient or returns) shall provide the subsequent owner with transaction history, transaction information, and a transaction statement for the product, except that the requirements of this clause shall not apply to sales by a dispenser to another dispenser to fulfill a specific patient need.”

Section 581(19) of the FD&C Act defines “specific patient need” as the transfer of a product from one pharmacy to another to fill a prescription for an identified patient. Section 581(19) further states that this term does not include the transfer of a product from one pharmacy to another for the purpose of increasing or replenishing stock in anticipation of a potential need.

 

We’d love to hear from you!

If you have any questions that we haven’t been able to answer, please use the Contact Us page