The Business of Pharmacy Podcast
Episode: The Inner Workings of Reverse Distribution | Michael Zaccaro, CEO, Pharma Logistics
This podcast features an interview between Mike Koelzer and Mike Zaccaro, the CEO of Pharma Logistics. The topic of discussion is pharmaceutical reverse distribution, and the conversation covers various related topics.
Some key points addressed include the impact of return policies on credit recovery, the importance of implementing effective systems and processes, and the "brand promise" of clean, comply, collect. The interview also delves into the challenges faced by pharmacists in regards to returns, and the potential for data-driven solutions to improve the reverse distribution process.
Other topics discussed include the importance of having a correct structure in place, the value of customer service and customization, and the potential for companies in this space to differentiate themselves from competitors. Additionally, the podcast touches on the potential for expansion and growth in the reverse distribution market, as well as the focus on reducing waste and maximizing value.
Overall, the podcast provides valuable insights into the world of pharmaceutical reverse distribution, and the conversation between Koelzer and Zaccaro sheds light on a variety of important considerations and opportunities for companies operating in this space.
Listen to this full episode on their website here.
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